Refund policy
Last Updated: 31 July 2026
At Labgenvora, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return in accordance with the policy below.
Return Eligibility
To qualify for a return:
- The item must be returned within 14 days of the delivery date.
- The product must be unused, unworn, and in its original condition.
- All original packaging, labels, and accessories must be included.
- Proof of purchase or your order confirmation is required.
Non-Returnable Items
The following items are not eligible for return unless they are damaged or defective upon arrival:
- Personal care or hygiene products
- Gift cards
- Digital or downloadable products
- Clearance or final sale items
- Products that have been used, damaged, or altered after delivery
How to Start a Return
To request a return, please contact our customer support team with your order number and the reason for the return.
If your request is approved, we will provide detailed return instructions. Returns sent without prior authorisation may not be accepted.
Refunds
After we receive and inspect your returned item, we will notify you of the outcome.
If your refund is approved, it will be processed to your original payment method within 7 business days.
Please note that your bank or payment provider may require additional time before the refund appears in your account.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and include clear photographs along with your order number so we can resolve the issue quickly.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item is defective, damaged, or an incorrect product was delivered.
Business Address
Labgenvora
6 Formosa St
London W9 1EE
United Kingdom