Shipping policy
Last Updated: 31 July 2026
Thank you for shopping with Labgenvora. We are committed to providing a reliable and efficient shipping service to ensure your order reaches you safely and on time.
Order Processing
- All orders are processed within 2 business days after payment confirmation.
- Orders are processed Monday to Friday, excluding public holidays.
- Once your order has been dispatched, you will receive a confirmation email with your tracking information.
Delivery Time
Estimated delivery times:
- United Kingdom: 3–5 business days
Please note that delivery times are estimates and may vary due to courier delays, weather conditions, customs procedures, or other unforeseen circumstances.
Shipping Charges
Shipping costs, if applicable, will be calculated and displayed during checkout before your payment is completed.
Order Tracking
After your order has been shipped, you will receive a tracking number via email. Tracking information usually becomes available within 24–48 hours after dispatch.
Incorrect Shipping Information
Please ensure your shipping address is accurate before placing your order. Labgenvora is not responsible for delays or additional costs resulting from incorrect or incomplete address information provided by the customer.
Lost or Damaged Parcels
If your parcel is lost or arrives damaged, please contact our customer support team as soon as possible. We will work with the shipping carrier to investigate and resolve the issue promptly.
Delivery Delays
While we make every effort to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control. We appreciate your patience and understanding.
Business Address
Labgenvora
6 Formosa St
London W9 1EE
United Kingdom